Refund policy

Return & Refund Policy

At Nivella, your satisfaction is our priority. That is why every purchase is protected by our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

You may request a refund within 30 days of receiving your order if you are not satisfied with your purchase.

You do not need to return the product to receive a refund. To prevent unnecessary shipping and waste, we may ask you to keep, donate, or responsibly dispose of the item.

How to Request a Refund

To request a refund, contact us at shopnivellastore@outlook.com within 30 days of the delivery date and include:

  • Your full name

  • Your order number

  • A brief explanation of your refund request

  • Photos or videos of the product, when applicable

Refund requests submitted more than 30 days after delivery may not be approved.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible.

Include your order number and clear photos or videos showing the issue. Once reviewed, we will provide a refund or replacement at no additional cost.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 3–7 business days for us to process your refund. Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges, expedited shipping fees, and other delivery-related fees are non-refundable unless the order arrived damaged, defective, or incorrect.

Refund Limitations

Nivella reserves the right to deny a refund request when:

  • The request is submitted more than 30 days after delivery

  • The order information cannot be verified

  • There is evidence of fraud, abuse, or repeated misuse of this policy

  • The product was intentionally damaged or used in a way it was not designed for

Only one refund may be issued per order.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Contact us as soon as possible if you need to cancel an order.

Once an order has entered processing or has been shipped, we may be unable to cancel it. However, the order will still be covered by our 30-Day Money-Back Guarantee after delivery.

Contact Us

For questions or refund requests, contact us at:

Nivella Customer Support
Email: shopnivellastore@outlook.com